Delivery & Self-Pickup Policy

Effective Date: 28 Sep 2026

This Delivery & Self-Pickup Policy applies to products purchased through the online store operated by Estorya Counseling Pte Ltd.

Company: Estorya Counseling Pte Ltd

UEN: 202532812E

Address: 114 Lavender Street, #02-53, CT Hub 2, Singapore 338729

Email: hello@estoryacounseling.com

Phone: +65 8826 3806

We currently provide standard delivery within Singapore.

Orders will be delivered to the address provided by the customer during checkout.

At checkout, customers may choose between standard delivery or self-pickup, subject to availability.

Our standard delivery service is as follows:

Order Value: Below S$50.00
Delivery Fee: S$15.00
Estimated Delivery Time: 3–5 business days

Order Value: S$50.00 and above
Delivery Fee: FREE
Estimated Delivery Time: 3–5 business days

The applicable delivery fee will be displayed at checkout before payment is completed.

Delivery times are estimates only and may vary depending on the weight, delivery location, courier availability, order volume, public holidays and other circumstances beyond our reasonable control.

Orders with a total order value of S$50.00 or more qualify for free standard delivery within Singapore.

If an order is subsequently amended, cancelled or partially refunded and the remaining order value falls below S$50.00, the applicable delivery charge may apply where permitted.

Customers may choose Self-Pickup at checkout instead of delivery.

Self-Pickup is FREE of charge.

Collection Location

Estorya Counseling Pte Ltd
114 Lavender Street, #02-53
CT Hub 2
Singapore 338729

Customers will receive a notification when their order is ready for collection.

Please do not visit the office to collect your order until you have received confirmation that the order is ready.

Customers may be required to provide their order number, name, contact number or other information for verification when collecting their order.

Self-pickup must be made during the collection hours communicated by Estorya Counseling Pte Ltd.

Customers are responsible for providing complete and accurate delivery information at checkout.

This includes:

• Recipient's full name; 
• Contact number; 
• Complete delivery address; 
• Unit number, where applicable; and 
• Any relevant delivery instructions. 

Estorya Counseling Pte Ltd is not responsible for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.

Additional delivery charges may apply where re-delivery is required due to incorrect or incomplete information provided by the customer.

We aim to deliver orders within the estimated 3–5 business day timeframe.

However, delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

• Courier delays; 
• Public holidays; 
• Severe weather; 
• High delivery volumes; 
• Operational disruptions; 
• Incorrect delivery information; or 
• Other unforeseen circumstances. 

We will make reasonable efforts to assist customers where a delivery is significantly delayed.

Customers are encouraged to inspect their order upon delivery or collection.

If you receive a product that is:

• Damaged; 
• Defective; 
• Incorrect; or 
• Different from the product ordered, 

please contact us at admin@estoryacounseling.com as soon as reasonably possible.

Please provide:

• Your order number; 
• A description of the issue; and 
• Photographs of the product and packaging, where applicable. 

We will review the matter and, where an issue is confirmed, provide an appropriate resolution in accordance with our Payment & No-Refund Policy and applicable Singapore laws.

If a delivery cannot be completed because the recipient is unavailable or the delivery information provided is incorrect or incomplete, the courier may arrange another delivery attempt.

Any additional delivery charges arising from circumstances attributable to the customer may be payable by the customer.

Customers are responsible for collecting their orders within the collection period communicated by Estorya Counseling Pte Ltd.

If an order is not collected within the stated collection period, we may contact the customer to arrange an alternative collection or delivery arrangement.

If delivery is subsequently requested, additional delivery charges may apply.

Delivery charges, once incurred, are generally non-refundable, except where a refund is required under applicable Singapore law or otherwise approved by Estorya Counseling Pte Ltd.

Self-pickup is free of charge and therefore does not incur a delivery fee.

Estorya Counseling Pte Ltd reserves the right to update this Delivery & Self-Pickup Policy from time to time.

The latest version will be published on our website with the updated effective date.

For enquiries regarding delivery or self-pickup, please contact:

Estorya Counseling Pte Ltd 
UEN: 202532812E 
114 Lavender Street, #02-53,  CT Hub 2 Singapore 338729 
Email: hello@estoryacounseling.com 
Phone: +65 8826 3806